Last updated: 28 October 2025

Welcome to Paymente, a trading name of ELRB Group Ltd ("Paymente", "we", "us", "our"). We respect your privacy and are committed to protecting your personal data.

This privacy policy explains how we collect, use, and protect your information when you visit our website www.paymente.co.uk or engage with our consultancy services.

ELRB Group Ltd is the controller responsible for your personal data.

If you have any questions about this privacy policy or our data protection practices, please contact us:

ELRB Group Ltd (trading as Paymente)

Email: info@paymente.co.uk

Registered address:

ELRB Group Ltd

55 Guylers Hill Drive, Clipstone Village, Mansfield, England, NG21 9RT

Company registration number: 16798676

Website: www.paymente.co.uk

You have the right to make a complaint at any time to the Information Commissioner's Office (ICO), the UK regulator for data protection issues (www.ico.org.uk).

We may collect, use, store, and transfer the following types of personal data:

• Identity Data – first name, last name, job title, business name.
• Contact Data – email address, phone number, business address.
• Financial Data – card turnover, payment processing details, and cost information (where voluntarily submitted for consultancy purposes).
• Technical Data – IP address, browser type, device information, and usage data collected through cookies and analytics tools.
• Marketing & Communications Data – your preferences in receiving marketing and communications from us.

We do not collect any special categories of personal data (e.g. race, religion, health) or information about criminal convictions.

We collect data in the following ways:

• When you fill out a form on our website (e.g. "Payments Healthcheck" enquiry form).
• When you contact us directly by email, phone, or social media.
• When you use or browse our website (through cookies or analytics tools such as Google Analytics).
• When you partner with us as a reseller or referral partner.

We use your personal data only when the law allows us to. The most common uses are:

• To respond to your enquiries and provide consultancy services.
• To assess your current card payment setup and provide a tailored proposal.
• To manage our business relationship with you or your company.
• To communicate about updates, offers, or services (where you have consented).
• To maintain our website and improve user experience.

We will only use your personal data for the purposes for which we collected it, unless we reasonably consider another purpose compatible with the original one.

We rely on the following lawful bases under the UK GDPR:

• Consent – when you submit forms or sign up for marketing communications.
• Contract – when processing is necessary to perform a service you have requested.
• Legitimate interests – for website analytics, business improvement, and ensuring service efficiency.
• Legal obligation – where processing is required for compliance with UK law.

We may share your data with:

• Trusted third-party service providers (such as CRM systems, hosting providers, or analytics tools).
• Payment partners or acquirers, where relevant to providing consultancy or quotes.
• Professional advisers (lawyers, accountants, insurers) for legitimate business purposes.

We require all third parties to respect the security of your data and to process it lawfully and confidentially.

Where your data is transferred outside the UK (for example, via cloud services), we ensure that adequate safeguards (such as UK-approved standard contractual clauses) are in place.

We have implemented appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorised way.

Only authorised employees and contractors have access to personal data on a need-to-know basis.

We retain your personal data only for as long as necessary to fulfil the purposes we collected it for, including satisfying legal, accounting, or reporting requirements.

Generally:

• Enquiry data: retained for up to 24 months.
• Client data: retained for up to 7 years after the end of the relationship.

Under the UK GDPR, you have the following rights:

• The right to access your personal data.
• The right to correct inaccuracies.
• The right to request erasure ("right to be forgotten").
• The right to object to processing or withdraw consent.
• The right to data portability.
• The right to complain to the ICO if you believe your data has been misused.

To exercise any of these rights, contact us at info@paymente.co.uk.

Our website uses cookies to improve user experience and website performance. You can control or disable cookies through your browser settings.

For full details, please see our Cookie Policy (if published separately).

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated "Last updated" date.